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Contacting Cary Is As Easy As Dialing 311
311 is the easy way to make a non-emergency request for service or have general questions answered. It's your direct connection into Town Hall to get what you need from any department - whether it's reporting a missed curbside collection, asking a question about your utility bill, getting information about nearby rezoning, and so much more.
Non-Emergency Cary Town Hall Requests
Phone: Dial 311 or (919) 469-4000 if outside of CaryEmail: 311@carync.gov
Online: carync.gov/311
Social: #Cary311 or direct message on @caryncgov social media accounts
Hours: Monday-Friday, 7 a.m.-7 p.m. Closed on Town holidays.
Requests made by email may take up to one business day to receive a response.
What to Expect When Using 311
311 serves as a central line for all non-emergency Town services. When you call weekdays from 7 a.m.-7 p.m., a Citizen Advocate will answer your question or create a service request, and a tracking number will be generated for you to track your request.
If a Citizen Advocate is unable to fulfill your request on the spot, they will assist you in navigating the many departments and functional areas of Cary, ensuring you are directly connected to the best person who can help. This means Cary citizens, visitors, and businesses don't have to spend time trying to find the right group or individual to get what they need.
After business hours and on weekends, citizens calling 311 can report a water or sewer emergency. All other after hours requests are best handled via the online services portal.
When NOT to Call 311
311 does not replace a request for emergency services. Please call 911 in the event of an emergency, including but not limited to fire, injury, or a crime in progress. For non-emergency police requests, dial (919) 469-4012.
Request Our Presence at Your Neighborhood Meeting
311 Citizen Advocates serve as a crucial link between citizens and local government services, ensuring that community concerns are heard and addressed promptly. By utilizing our informational handouts, you empower your community to affect positive change. We welcome and encourage citizens to request a Citizen Advocate's presence at your next neighborhood or HOA meeting by submitting our online request form.
Public Information Consideration
While engaging with 311, you may submit and share information with the Town as part of reporting a problem or asking a question, filling in and submitting online forms, emailing a Citizen Advocate, or personalizing a customized portal. The Town encourages users of its website and other digital applications to only provide information that is required or requested, and to avoid including unneeded, personally identifiable information (PII), such as social security numbers. Read more about our privacy policy.