The Cary Communications Center utilizes the most up to date technology to provide the fastest and most efficient services for our citizens. We want to make sure our servicing area is aware of all the useful tools that can be used when calling, texting, and now sending video to 911. We are dedicated to educating the community on the ever evolving technology used today. Listed below are systems we currently use in the Cary Communications Center.

Enhanced 911

Enhanced 911 (E-911) provides Communications Center personnel with immediate address information on a 911 caller calling from a land line or Voice over IP (VoIP) phone. This information is critical in providing immediate emergency services to citizens in need.

The system allows the Emergency Communications Officer to record that information immediately in case the caller hangs up before the necessary information has been collected. If that happens, the Emergency Communications Officer can call the person back. If there is no answer, a police officer is sent to the address to investigate. If you call 911 in error, please do not hang up. Stay on the line and explain your situation.

It is important that citizens use 911 for immediate public safety assistance. Non-emergency requests are handled by calling (919) 469-4012.

Computer Aided Dispatch

Computer Aided Dispatch (CAD) software assists with the efficient handling of requests for emergency services. The system makes a recommendation of service units to dispatch, taking into account the geographic location of the request and the availability of responding units. The system recognizes different call types that require the dispatch of special equipment, provides information on hazards that may be present and provides special medical information and call history. Numerous statistical reports are provided to assist management in the proper allocation and scheduling of public safety personnel.

Emergency Medical Dispatch

The Cary 911 Center was the first in Wake County to participate in the Emergency Medical Dispatch program, which trains Emergency Communications Officers how to provide callers with life-saving instructions on various types of medical emergencies, such as how to control bleeding from a laceration, how to free an object from someone's throat, and how to administer CPR.

Emergency Fire Dispatch

Emergency Fire Dispatch (EFD) protocol provides our Emergency Communications Officers a standardized method for answering each fire related call in the same manner while identifying the chief complaint and its related scene-safety issues. The protocol selects a response code based on the information provided by callers and allows Emergency Communications Officers to provide easy to follow, step-by-step pre-arrival instructions to our callers. Additionally, this software assists our Emergency Communications Officers in directing callers to improve scene safety for both the caller and responders.