How do I obtain utility service? To start residential service for water, sewer and/or garbage please complete our online application, call 311 or (919) 469-4000.

Six Easy Ways to Pay Your Utility Bill:

1. Online: Visit our DigiPay/Aquastar portal and enroll. Payments are accepted seven days a week, 24 hours a day.
2. In Person: Cash payments will automatically update to your account when payments are made at the Customer Service Desk at any Walmart location (a $2 fee applies). You will need your account number including the hyphen. 
   Payments are also accepted workdays at Town Hall from 8:30 a.m. to 5:00 p.m. (enter through our South Entrance, which is off Ambassador Loop Road). Our physical address is 316 N. Academy Street, Cary, NC 27513
3. Phone: We accept Visa, MasterCard, Discover, American Express, Debit Card and Check payments on the phone 24/7. Or pay on the phone with the help of a Citizen Advocate when you call 311 or (919) 469-4000. Representatives are available during workdays Monday through Friday, 7 a.m.-7 p.m.
4. Drop Boxes: These brown boxes are located in the South Entrance Parking lot at Cary Town Hall and in the parking lot at Bond Park Senior Center. Payments are collected Monday through Friday only. 
5. U. S. Mail: Please send your payments, along with your payment stub, to our remittance address:
   Town of Cary
   PO Box 71090
   Charlotte, NC 28272-1090
6.  Overnight Payment Option: Please send your payments, along with your payment stub, to this remittance address (be sure address is the same way as shown to ensure it is delivered to the street address correctly): 
   Town of Cary
   Attn: PO Box 71090
   6125 Lakeview Rd
   Charlotte, NC 28269

Do you need to make changes to your contact information or temporarily change your billing address?
Please email us at  311@carync.gov or call us at 311 or (919) 469-4000 and our Citizen Advocates will be happy to help you.

How much water does the average customer use?
Average usage is approximately 1,800 gallons per month per person. Possible causes for high water use. 

How do I view my water usage? 
You can view how much water you are using on Aquastar. 

When is my utility bill due?
The current charges due are payable upon receipt of the bill. Current charges are considered delinquent after the due date. Questions regarding billed charges for service, or payments? Call 311 or (919) 469-4000.

What if I can't pay my bill by the due date?
If the amount due for current charges is not paid by the due date, the account will be subject to a one percent penalty, minimum charge $5. All customers will be waived one late payment penalty per calendar year. Waived late penalties will not appear on a bill, so any billed late penalties must be paid.

If you cannot pay the full amount by the due date, it may be possible to arrange installment payments by contacting 311 or (919) 469-4000. Also, learn about our other assistance programs. 

If I can't pay my bill, will you disconnect my service? 
Services are subject to disconnection for nonpayment 10 days beyond the due date. Reconnection requires payment of the full amount due, including late penalties and nonpayment charges. 

If you have questions about charges or payments, please call 311 or (919) 469-4000.

Can I switch my service online to another location?
If you would like to move your service to another location, please complete our online application. If you are unable to access the online application call 311 or (919) 469-4000.

Does Cary offer water or sewer line repair/protection programs?
At times, citizens are offered repair/protection programs that provide coverage for their utility system lines. These are offered by private companies and are not affiliated with Cary. Citizens are encouraged to make decisions that best fit their individual situations.