2024 Biennial Citizen Satisfaction Survey

The 2024 Biennial Citizen Survey was conducted from January 29 – March 12 by a consultant working on behalf of Cary. They survey was administered to 408 residents and covered topics including public safety, services, communications, transportation, recreation, and the environment. Thank you to those that answered the call! Staff is working to finalize the report which will be uploaded on this webpage when available.

Overview

Citizen opinion is an important factor in making the best decisions for the community. The Town of Cary obtains input in a number of ways, including open houses, public hearings and social media.

But Cary has gone further by initiating a program of regular research as part of its comprehensive communications effort. To gauge effectiveness in achieving its mission, the Town believes that it must accurately measure citizens' satisfaction with, and confidence in, their local government.

Biennial Citizen Surveys

Every two years the Town conducts a scientific telephone survey of Cary citizens. The survey focuses on services and operations issues.

2022
Executive Summary
Full Report

2020
Executive Summary
Full Report

2018
Cary Citizens Give Cary Town Government its Best Ratings in 20 Years
Executive Summary
Full Report

2016
Cary Citizens Rate Town Government A- Overall in Biennial Survey
Executive Summary
2016 Biennial Citizen Survey Report

2014
Survey Says Citizens Continue to be Highly Satisfied with Cary Town Staff, Services and Operations
Executive Summary
2014 Biennial Citizen Survey Report
Focus Groups Report (Executive Summary)

2012
Cary Continues to Earn High Marks in Biennial Citizen Survey
Executive Summary
2012 Biennial Citizen Survey
Focus Groups Report (Executive Summary)

2010
The Results are In: Citizens Give Cary High Marks in 7th Satisfaction Survey
2010 Biennial Citizen Survey [HTML]
See Focus Groups Report [HTML]

2008
Citizens Give Cary High Marks on 6th Satisfaction Survey
2008 Biennial Citizen Survey [HTML]

2006
Majority of Cary Citizens Lack Necessary Preparedness for Emergencies
2006 Biennial Citizen Survey [HTML]
Focus Group Report

2004
The Results Are In: Citizens Continue to Have Great Things to Say About Cary
2004 Biennial Citizen Survey
Focus Group Report

2002 
The Results Are In: Citizen Satisfaction with Local Government Continues to Rise; Growth Remains Top Concern
2002 Biennial Citizen Survey
Focus Group Report

2000
The Results Are In: Citizen Satisfaction with Local Government Continues to Rise; Growth Remains Top Concern
2000 Biennial Citizen Survey

Transportation Studies

• Raleigh-Cary Rail Crossing Study: The Town participated in, and contributed funding to, this 2014-2016 study by the Capital Area Metropolitan Planning Organization (CAMPO). 
• NC 54 and More Study: The Town contributed funding to this NCDOT-led study from January 2016. 

Other Research

From time to time, the Town commissions special research projects to gather opinion on important topics.

• Water Services Survey 2011 (Executive Summary) | 2017
• Annual Media Contact Survey  [HTML]
• Comprehensive Transportation Plan Survey (2007)
• Downtown Neighborhood Characteristics Study (Fall 07)
• Downtown Neighborhood Characteristics Study (Spring 07)
• RFP Focus Group Report (2007)

Contact

For more information on the Town's research program, contact:

Susan Moran, APR
Chief Strategy Officer
Town of Cary
P.O. Box 8005 
Cary, NC 27512-8005
(919) 460-4951
Susan.Moran@carync.gov