Seven Easy Ways to Pay Your Utility Bill

1. Online: Visit and enroll in our DigiPay/Aquastar portal. Payments are accepted seven days a week, 24 hours a day.
2. In Person: Cash payments will automatically update to your account when payments are made at the Customer Service Desk at any Walmart location (a $2 fee applies). You will need your account number including the hyphen. 
   Payments are also accepted workdays at Town Hall from 8:30 a.m. to 5:00 p.m. (enter through our South Entrance, which is off Ambassador Loop Road). Our physical address is 316 N. Academy Street, Cary, NC 27513. 
3. Phone: Payments accepted by phone 24/7 or to speak with a Citizen Advocate Monday through Friday 7 a.m. to 7 p.m. by dialing 311 or (919) 469-4000. We accept Visa, MasterCard, Discover, American Express, Debit Card and Check payments. 
4. Drop Boxes: These brown boxes are located in the South Entrance Parking lot at Cary Town Hall and in the parking lot at Bond Park Senior Center. Payments are collected Monday through Friday only. 
5. U. S. Mail: Please send your payments, along with your payment stub, to our remittance address:
   Town of Cary
   PO Box 71090
   Charlotte, NC 28272-1090
6. Bank Draft: Print out the Bank Draft enrollment form and return by mail to: Town of Cary, PO Box 8049, Cary, NC 27512-8049; or send by fax to 919-469-4306. For questions on this process, please send an email to utilityaccounts@carync.gov or call 311 or (919) 469-4000. 
7. Overnight Payment Option: Please send your payments, along with your payment stub, to this remittance address (be sure to address it the same way as shown to ensure it is delivered to the street address correctly): 
   Town of Cary
   Attn: PO Box 71090
   6125 Lakeview Rd
   Charlotte, NC 28269 

Hardship
The Town of Cary's Oasis program can help those going through financial hardship pay their Cary utility bill. Also, learn about our other assistance programs. 

Conservation Tips

View tips for reducing water consumption to help lower high usage utility bills.