Cary has a service that makes it possible for you to pay your utility bill without writing a check. We will work with your bank to automatically deduct the amount of your utility bill each month from your checking or savings account at no charge.

How does the program work?

You will receive your bill each month as usual. We will notify your bank, savings and loan, or credit union (you choose) of the bill amount. Your bank will automatically deduct it from your account.

When will the payment be drafted from my bank account?
The amount of your bill will be drafted from your account on the actual due date. This keeps your money working for you until the due date. Your utility bill will show the date and the amount to be drafted.

How will I know if my payment is being deducted from my account?
Automatic drafting is usually effective with the second billing period after you have signed up for draft service. After you sign up for the program, look at your next utility bill. If we are drafting your account, a bank draft message will appear on the bill. If no message appears, we are still processing your request and you will need to pay the bill as you have been doing.

What record will I have showing that I paid my bill?

In addition to your utility bill, your bank statement will include a record of payment.

Can I use the automatic payment service to pay for more than one account with the Town?

Yes. You can pay for several bills from the same account each month. You can include several different service addresses.

What happens if I change banks?

Let us know. We will need a new authorization form from you to continue the automatic payment service.

How do I sign up?
Just complete and sign the Bank Draft Authorization Form and return it with your next bill payment. Be sure to include a voided check for the bank account you want to use.

What if I have a problem with the bill amount?

Just call us at least 10 days before the due date and we can stop the draft for that month.

What if I have a question?
Call 311 or (919) 469-4050, or visit us at Cary Town Hall, 316 N. Academy St.
We hope you will take advantage of this convenient way to pay your utility bill.