Try Aquastar to view your hourly, daily, weekly and monthly water consumption data online. Learn how to sign into your Aquastar account.

To access the Aquastar web portal, sign into your DigiPay account, and click the Aquastar tab.

What is Aquastar?

Aquastar is Cary's innovative, advanced meter infrastructure system that replaced monthly manual meter reads with a wireless system that collects multiple remote meter reads per day. The new, state-of-the-art meters were installed in 2011, some of which are reaching the end of service life.  Cary’s staff are monitoring the meter population and replacing aging and malfunctioning meters as quickly as possible. Learn more about the ongoing water meter replacement work.

Meters

The water meters contain a transmitter that communicates usage and data via wireless technology directly to the Town. This improves the effectiveness of the Town’s meter reading and customer service operations while enhancing the overall quality of service to utility customers.

Thanks to its advanced technology and backup systems in the field, the new system provides accurate, timely water use data regardless of weather conditions or power outages.

Benefits of Aquastar

1. Allows for better leak detection and faster response
2. Reduces the cost of customer service operations, including special meter reads 
3. Reduces customer service call volume, particularly related to meter readings, estimates and high bill concerns
4. Reduces carbon emissions by taking meter readers off the road (in one year, 10 meter readers drove 71,000 miles and used 7,000 gallons of fuel)
5. Reduces the amount of unaccounted water loss due to theft or inaccurate meters
6. Allows us to evaluate Town-wide compliance with irrigation ordinances
7. Increases billable revenues, accurately records consumption, and reduces unaccounted for water loss
8. Provides accurate, useful information for forecasting, facilities planning, rate setting, infiltration and exfiltration management.

Contact

Dial 311 in Cary, or 919-469-4000 from outside town limits.